Privacy Policy
This Privacy Policy (“Policy”) describes how MyHealthBuddy (our “Website”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit and use our Website.
Information We Collect:
We may collect several types of information from and about you:
Personal Information: This includes information that can identify you as an individual, such as your name, email address, phone number, postal address, weight, medical conditions/history, photograph, video; IP address, browser type, operating system, language preferences, and browsing history on our Website.
Non-Personal Information: This includes information that does not identify you as an individual, such as demographic data, usage data, and aggregate statistics.
Geo-Location Information: We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services like tagging your location to a post. If you wish to change our access or permissions, you may do so in your device’s settings.
How We Collect Information
We collect information from you in several ways:
- Directly from you: When you provide information to us through our Website/Social media handles’ forms, such as when you create an account, subscribe to our newsletter, or contact us.
- Automatically: As you navigate the Website, we may automatically collect information using standard internet technologies, such as cookies and web beacons. This information may include your IP address, browser type, operating system, language preferences, and browsing history on our Website.
- From Third Parties: We may receive information about you from third-party sources, such as social media platforms or public databases.
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
How We Use Your Information:
We use your information for various purposes, including:
- To provide and improve our Website and services.
- To personalize your experience on our Website.
- To send you communications, such as newsletters, marketing emails, and customer support messages.
- To analyze how you use our Website and to improve our services.
- To fulfill legal obligations.
Sharing Your Information:
We may share your information with third parties under the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us operate our Website and provide our services, such as web hosting providers, email service providers, and data analytics providers.
- Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or subpoena.
- Law Enforcement: We may disclose your information to law enforcement agencies if we believe it is necessary to prevent or investigate a crime.
You have choices regarding your information:
- Cookies: You can control cookies through your browser settings.
- Marketing Emails: You can opt out of receiving marketing emails from us by clicking the “unsubscribe” link in any of our marketing emails.
- Access and Deletion: You may request access to or deletion of your personal information by contacting us.
Data Security:
We take reasonable precautions to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of your information.
International Transfers
Your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We will take steps to ensure that your information is treated in accordance with this Policy and applicable laws.
Children’s Privacy
Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Data Retention Policy :
Scope:
This policy applies to all personal data collected, processed, and stored by MyHealthBuddy, including but not limited to:
- User Profile Data
- Fitness and Health Data
- Payment Information
- Communication Logs
- Usage Metrics
Retention Periods
User Profile Data:
- Data Retained: Name, email, contact information, login credentials.
- Retention Period: Until the user deletes their account or remains inactive for 24 months.
- Rationale: To allow users to reactivate their accounts without data loss.
Fitness and Health Data :
- Data Retained: Workout history, diet logs, fitness goals, health metrics (e.g., weight, BMI).
- Retention Period: 12 months from the date of last activity.
- Rationale: To provide historical insights and improve user experience.
- Anonymisation: After 12 months, data is anonymised and used for analytical purposes.
Payment Information:
- Data Retained: Payment method details, transaction history.
- Retention Period: 7 years, in compliance with legal and financial regulations.
- Rationale: To meet financial record-keeping obligations.
Communication Logs:
- Data Retained: Support tickets, email correspondence, chat records.
- Retention Period: 2 years from the date of the last interaction.
- Rationale: To maintain service quality and resolve disputes.
Usage Metrics:
- Data Retained: App activity logs, crash reports, feature usage statistics.
- Retention Period: 6 months from the date of collection.
- Rationale: To improve app performance and user experience.
Deletion and Anonymisation Procedures
1. User-Initiated Deletion:
- Users can delete their accounts through the app’s settings.
- Upon account deletion, all personal data is permanently removed within 30 days.
2. Automatic Deletion • Inactive accounts will be flagged for deletion after 24 months of inactivity, with a 30-day notification period to allow reactivation.
3. Anonymisation: Data no longer required for its original purpose will be anonymised, ensuring it cannot be traced back to individual users.
Legal and Compliance Exceptions
Certain data may be retained beyond the specified periods if required for:
- Complying with legal obligations.
- Resolving disputes.
- Enforcing agreements.
User Rights
Users have the right to:
- Access their data.
- Request correction or deletion of their data.
- Withdraw consent for data processing to exercise these rights, users can contact info@myhealthbuddy.com.
Policy Review: This policy is reviewed annually to ensure compliance with applicable laws and industry standards.
Changes to this Policy : We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on this page.
Contact Us: If you have any questions about this Policy, please contact us at info@myhealthbuddy.co